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- 19 Juli 2022
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Tack, Men tur skulle jag inte säga. Fått återbetalning av 8 olika "skalbolag". Kanske handlar om hur saklig man är. Sen är det klart det blir svårare om man har många transaktioner till samma
Jag fick ett svar tillbaka angående mitt krav för återbetalning.Tack, Men tur skulle jag inte säga. Fått återbetalning av 8 olika "skalbolag". Kanske handlar om hur saklig man är. Sen är det klart det blir svårare om man har många transaktioner till samma skalbolag.
We have identified a transaction in our system - every precaution has been taken to now ensure your email address and card number are blocked throughout our system to prevent future transactions.
As all transactions made through Canapay are fully card-holder 3D secure authorised and BankID confirmed - this means you (the customer) were entirely aware and confirmed every transaction processed against your card. You have also openly agreed to doing this numerous times in your initial email to us, repeatedly over an extended period of time.
To continue - Issuing banks and acquirers require us to collect full KYC (know your customer) information, confirming your identity and that this email comes from a legitimate source before commencing fraud investigations. Send us the following:
- A clear photo of the front and back of your National ID Card or Passport (picture page)
- A photo/scan of your Proof of Address (utility bill, phone bill)
Once verified, we will launch an investigation into your claim for transactions you agreed and have personally verified through your banks 3DS challenge.
Tips på vad jag ska svara?